1)   Coach-Client Relationship

a)       Coach agrees to maintain the ethics and standards of behaviour established by the International Coach Federation “(ICF)” which can be found at ICF-Code-of-Ethics-1.pdf (coachingfederation.org). It is recommended that the Client reviews the ICF Code of Ethics and the applicable standards of behaviour.

b)       Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

c)       Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time. In the event of termination, Coach requests at least 1 week’s written notice prior to the next scheduled session.

d)       Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

e)       Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If the Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

f)        Client understands that to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.

2)   Services

a)       Parties agree to engage in coaching sessions which will be carried out virtually over video call.

b)       For multiple sessions, the Coach will be available to the Client by e-mail contact only in between scheduled sessions and the Coach will endeavour to respond to any such communication within 24 hours.

c)       Coach may also be available for additional time, per Client’s request and will be considered on a case-by-case basis at the Coach’s discretion. Any such additions be subject to re-contracting.

3)   Coaching Process  

a)       The time of the coaching sessions will be determined by Coach and Client based on a mutually agreed upon time.

b)       Client will be notified of the joining invite and platform link prior to the scheduled session time.

c)       Client agrees to ensure they are equipped with suitable IT equipment to attend the session and are requested to join 5 minutes prior to the scheduled start time to allow for any technical refinements.

d)       Client acknowledges that it is their responsibility to ensure full attendance at the session at the allocated time.

e)       Client understands that the session will be recorded for training and supervisory purposes only. The Coach agrees to maintain confidentiality and ensure any recordings are not shared for any other purpose, without prior consent. Any recordings held by the Coach are subject to GDPR rules as outlined in section 8.

4)   Confidentiality

a)       This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics.

b)       However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege.

c)       Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent.

d)       Coach will not disclose the Client’s name as a reference without the Client’s consent.

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

5)   Release of personal contact information

a)       Coach engages in training and continuing education pursuing ICF (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by ICF.

b)       Client agrees to have only your name, contact information, and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared.

c)       According to the ethics of the coaching profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.

6)   Rescheduling and Cancellation Policy

a)       Client agrees to give at least 24 hours’ notice to request rescheduling of a session.

b)       Coach will be within her rights to charge for that session if sufficient notice as per this policy is not provided.

c)       In the event of justifiable emergencies, the Coach will assess any rescheduling on a case-by-case basis and any waiver of charges is at her discretion.

d)       Client acknowledges that if the Coach is unable to conduct the coaching session due to ill health or circumstances outside of their control, then notice will be provided as soon as possible, and the coaching session will be rescheduled to a mutually agreed time.

7)   Record retention policy

a)       Client acknowledges that the Coach has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship.

b)       Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of 3 years, following which all records will be removed from their possession.

9)   Limited Liability

a)       Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered.

b)       In no event shall the Coach be liable to the Client for any indirect, consequential, or special damages.

c)       Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.